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FAQ - Xink Features and Functions

Answers
Can Xink provide many different email signatures?

how-to-change-signature-in-outlookYes, you can deploy as many email signatures as you want. E.g. language versions where users can select the language version they need.

Or email signatures used with a specific email account can have their own designated signature.

Are Email signatures visible when composing the email?

Email signatures are visible when user hits the “new email” button in most common email programs such as Outlook for Windows and Mac and Apple Mail.

Does Xink require Active Directory?

No, you can use Xink without having Active Directory. You can run Xink in your domain environment or you can run it in a non-domain environment. If you have your own workplace, you can easily run Xink.

How often are email signatures updated?

Outlook (Windows), Outlook (Mac) and Apple Mail (Mac) are updated every hour.

Outlook on the web (Office 365) updates are pushed every 60 minutes.

Gmail for Work (Google Apps) updates are pushed every 60 minutes.

The update frequency can be adjusted by the administrator.

 

Can we add employee photos to the signature?

photoYes.

Photos ca easily be added. You can let users update the photos themselves or use photos already in Active Directory.

Which fields from AD can populate data?

All standard fields from AD. You can also use fields you have created in a schema extension.

Why does my email signature look different compared with my preview?

It can happen that the signature looks a bit different in Outlook than in the Xink preview. Here are some reasons for that.

Which email programs does Xink support?

Xink support all Outlook versions from 2010 on Windows and on Mac, Office 365 browser (Outlook on the web), Gmail and Apple Mail. You can see the signature in all email programs when you receive the email.

How does Retina Images work in Email Signatures?

Please see this detailed KB article about Retina.

Can employees update their own information themselves?

How to edit email signature information (fields) as an employeeYes if you as the administrator let them. In Xink app on Windows you can allow users to update their own information such as mobile, title, LinkedIn url etc.

You can even let them add their own picture and choose which information they want in the signature.

What is the Xink App?

appThe Xink app is an app that you install on your PC or Mac. If you install it yourself, we provide you with an access code which is used to retrieve your own signature. The signature will then be displayed when you compose the email.

If you run it in a domain environment, the app can be provided by the IT department and you don’t need to take any further actions to get the signature.

What is the difference between the Xink app for Mac and Windows?

On Mac you cannot edit your own details and you cannot add your own photo and choose which information you want in the signature (if the administrator has allowed it). All this you can do with the Xink app for Windows. Moreover you cannot deploy the Xink app by using GPO on Mac, this is a pure Windows feature.

The Windows app updates itself (only if manually installed). On Mac you will need to reinstall the app to get updates.

Can the Xink app for Mac be deployed automatically like on Windows?

No. Windows and Mac are ctwo completely different platforms. Xink app for Mac can only be manually installed and manually upgraded. Xink app for Windows can be installed manually or deployed unattended via GPO on Windows via your IT department.

Does Xink also work with on-premises Exchange Server?

Yes it does. You don’t need to have Office 365 or G Suite. You just need to export the Active Directory users to Xink and then deploy the Xink app. The Xink app doesn’t care if the background server of Outlook is on-premises Exchange or Office 365 or a third solution.

Does the Xink app delete existing signatures and replace them with correct ones?

In Xink administration you can choose to let Xink erase all existing signatures. Existing signatures can be removed without applying any GPO.

Is deployment of the Xink app required on all clients on all desktop email clients?

Yes. However it is not required for users running Outlook on the web.

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What We’ll Cover in Our Demo


  • Creating Company Signatures
  • How To Share Signatures
  • Running Signature Campaigns
  • Tracking Results And ROI
"With Xink, we’re able to execute signature updates and new campaigns with ease, knowing we’ll always have a consistent customer-facing experience."
- Tim Buchanan
tim-buchanan

Every Xink Trial Includes...


  • Unlimited Users
  • Unlimited Signature Templates
  • Xink Campaign
  • Unlimited Email Tech Support
  • No Credit Card Required!
"With Xink, we’re able to execute signature updates and new campaigns with ease, knowing we’ll always have a consistent customer-facing experience."
- Tim Buchanan